Return and Refund Policy

At sheglowmore , your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return process. Please review our return policy below for details on timelines, conditions, and procedures.

Return Fees

  • Free Returns: For certain products or promotional offers, returns are free of charge.
  • Refund Deductions: For other returns, a small fee may apply. For example, if you return a product priced at $50 with a $2 return fee, your refund will be $48.
  • Shipping Costs: Any costs associated with sending items back to us are the responsibility of the sender unless stated otherwise.

Return Timeframes

  • Return Deadline: Items must be returned to us within 30 days of delivery. Returns beyond this period will not be accepted.
  • Late Returns: If items arrive after the return window, they will remain your property and can be shipped back to you at your expense.

Conditions for Accepted Returns

To be eligible for a return:

  1. Product Condition: Items must be unworn, undamaged, and in their original packaging. Products with visible signs of use, damage, or odors will not be accepted.
  2. Tags and Packaging: Original tags must be attached, and items should be returned in the same condition as received.

Return Process

For Returns Sent by You:

  1. Initiate Return Request: Log into your sheglowmore account and select the item you wish to return. Follow the instructions provided.

  2. Prepare the Package: Include the original invoice or return authorization slip in the package.

  3. Ship the Item: Send the item to our designated return address:

    sheglowmore Returns Department
    [Insert Address Here]

  4. Notification: Once we receive and inspect the item, you will be notified by email about the status of your return.

For Returns Sent by Customers Directly to Us:

  • Customers must include their order number and reason for return in the package.
  • Once we receive the item, we will assess its condition and inform you whether it has been accepted or rejected.

Rejected Returns

If an item does not meet the return criteria, you will be notified, and the item will remain your property. You may:

  1. Request the item to be shipped back to you at your expense.
  2. Opt to have the item donated or discarded.

Refunds

  • Processing Time: Refunds will be processed within 7–10 business days after we receive and approve the returned item.
  • Refund Method: Refunds will be issued to your original payment method or as store credit, based on your preference.

FAQs

  • What Items Are Non-Returnable?
    • Sale items, undergarments, and products marked as "final sale" are not eligible for return.
  • Do You Provide Return Labels?
    • We do not provide pre-paid labels. Customers are responsible for shipping costs unless otherwise specified.
  • How Can I Check the Status of My Return?
    • Log into your sheglowmore account or contact our support team at sheglowmore.official@gmail.com .

For questions or further assistance, please contact our Customer Care Team at sheglowmore.official@gmail.com Or +447380278913 WhatsApp number .